I lost my licence number, what can I do to get it back?
If you still have the original confirmation email that was sent to you at the time of purchase, you should find your licence number there. If you deleted this email or do not have access to it, the first thing to do is visit our Lost Licence Recovery page, which will allow you to have your licence details sent to you immediately. As we switched licence providers on June 26th 2019, you will notice that there are two form boxes on this page: one for orders placed on or after this date, and one for orders placed before this date. Be sure to use the appropriate form box (when in doubt, try both).
If you no longer have access to the email address you used upon purchase, don't worry. Simply send an email to our sales team at email@example.com and we will look up your details for you. Please note, however, that we will be unable to retrieve licences for purchases made more than ten years ago (to comply with data protection regulations, our payment providers automatically delete customer information older than ten years).
If you purchased from the Mac App Store, you will not have a licence number. Instead, you will need to use the Mac App Store software to reinstall the program.