A few known issues have longer articles:
- Low Quality when Compiling to Word or OpenOffice: "Low quality" refers to a loss of formatting features, such as footnotes and images, as well as line-spacing and margin fluctuation.
- ePub and Mobi Books Have Left Aligned Images.
If applicable, the macOS version number will be printed before the bug title, such as the following, "[10.13]", which means this bug should only appear in macOS 10.13 "High Sierra". "[10.12.4+]" would indicate any version since Mac OS X 10.12.4 "Sierra".
Any normal use of the Scratch Pad feature, such as creating a new note, or attempting to edit an existing one, can cause the software to crash. This can happen with either great regularity, or now and then.
We have had a number of potential conflicts reported with other software, but none that could be independently confirmed off of the original machine. However one report was confirmed: combining the Scratch Pad feature with any iCloud synced storage area.
If you use iCloud, first try storing your Scratch Pad folder in a location that isn't synced by iCloud.
If you do not use iCloud, or that alone did not work, the other reports we've had suggested other software using global shortcuts could conflict. The root source of the crash makes the assessment unlikely, and as noted above, we've never been able to reproduce for that specific condition, but it's worth trying, by shutting down all other software and testing Scrivener alone with Finder (Pay particular attention to tools that only reside in the "menu bar". Even those can conflict.)
When using the Chinese font, STKaiti in your projects, the system may periodically request that you download the font again, as though you did not previously have the font and need to have it installed.
This condition can possibly lead to cases where the text using this font becomes corrupted and cannot be recovered by a mere font change.
The cause is unknown, and appears to be a lower level macOS issue that multiple applications can encounter.
Simply do not use this font. We advise you avoid it entirely, given the low but real risk of losing work due to corrupted text.
Typing speeds can slow dramatically, and the overall system may become sluggish, when using Composition Mode with a background image in Scrivener.
The source of the problem is not yet known, and we are still looking into fixing it.
Simply remove the image from your project's settings. You should find performance increases dramatically when doing so:
- Open Project ▸ Project Settings....
- In the "Background Images" tab, set the Composition Mode Backdrop to "No Backdrop".
Okayto save your settings.
Scrivener or Scapple crashes when launching the software. The crash log will contain the following information toward the top of the report:
Exception Type: EXC_BAD_ACCESS (Code Signature Invalid) Exception Codes: 0x0000000000000032, 0x000000010fb275c0 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: Namespace CODESIGNING, Code 0x2
Further in the report, the appearance of the text "sentinel" will appear, followed by a string of numbers, followed by ".dylib". For example:
This crash is caused by a conflict with an older version of SentinelOne security software. Some unknown process in that software is causing Scrivener and Scapple to fail the code signing check (which is used by Apple to verify the authenticity of your software), despite our software all being correctly code signed and notarised.
The most recent versions of SentinelOne have been patched to fix the conflict that was causing hardened software like our to crash. You should update to this version, or submit a request to your IT department to do so.
If you are working in a context where SentinelOne cannot be updated, you may download an older version of Scrivener 3.1.1 or Scapple 1.3.1, which both have a lower level of security, but should function in tandem with SentinelOne.
Please do note that this version uses an outdated activation system, tied to a company that is no longer in business. When their activation servers go down, you may have to manually cancel activation every time the software is launched. We apologise for this inconvenience.
Misspelled words will not be highlighted in red, straight quotes will not automatically switch to smart quotes, double-hyphens and triple periods will not switch to em-dashes and ellipsis (respectively). This may happen immediately after installation, or it may happen after years of the spell-check working correctly.
This is caused by a timing error where individual elements of the editor window are initialised in the wrong order, resulting in a disconnection with the operating system's spell-checking system. The timing is so sensitive that it impacts very few systems, and when it does, it may not impact them all of the time. For example, a system that was working for years may suddenly experience this problem after a system update or the installation of new software, because the overall timing of the system has shifted just slightly.
The actual triggers involved are unknown at this time. We only can speculate that they are consistently done, and in a unique fashion, so since those that experience this bug do frequently, while most users of Scrivener will never see it.
At this time, the only known way to get the text engine's substitution and checking engine working again is to close and reopen the project.
When using the Mac App Store version of Scrivener, clicking on the
System Text Preferences... button in the Corrections preference pane will do nothing. This is not a problem when using the direct-sale version.
Apple no longer allows software that has been sandboxed to request System Preference panes to be opened, using the existing methods of doing so. We will continue to look for alternative methods as time goes by.
One can of course simply load System Preferences from the Apple menu and navigate into the Keywords pane, to click on the "Text" tab.
There are two common symptoms for this same underlying problem:
- Only when exported or compiled, areas of your work obtain list numbering or bullets. There is no sign of this in the editor, though you may see some odd paragraph formatting in the affected area that is difficult or impossible to remove.
- Lists look fine in Scrivener, but when compiled produce additional bullets or numbers, such as "2. 2. The second line item".
List formatting can be fragile, and sometimes when copying and pasting between different programs, the list markers themselves can be lost or made physical (in the sense that they are just characters in the editor as though you typed them in).
Fixing this problem is easy and should be permanent:
- Select all of the affected text in the editor, and use the
Format ▸ Lists ▸ Nonemenu command to strip out any latent list formatting.
- If necessary, manually delete any visible itemisers left behind. As described above, these are not part of the list any more and are normal text.
- Select the text that should be a list, if any, and apply your preferred listing format.
When synopses are displayed in Scrivener's outliner, writing in the synopsis area using Eastern scripts such as Korean can sometimes be problematic.
Example: using "2-Set Korean" and typing "d, k, f, x, p, d, j" should result in "알테어"; in the synopsis area of the outliner, this may sometimes turn out as "알ㅔ테어".
When synopses are displayed in the outliner, formatted text is used to display the title in bold and the synopsis in a smaller, coloured font. In order to ensure that no other formatting is allowed into the synopsis area--which is unsupported--Scrivener has to ensure the correct font is being used as text is entered. However, some fonts don't support all characters, and many fonts don't support all Eastern script characters. The way the OS X text system handles this is to substitute other fonts that do support the necessary characters, in order to display and enter the text correctly. Unfortunately, there is no mechanism for checking whether font substitution is in progress during typing, so when Scrivener fixes up the font to ensure that no extra formatting has crept in, it can mess up the font substitution, causing certain characters to get entered incorrectly.
Given that the issue is caused by Scrivener temporarily swapping back in a font that doesn't support the necessary characters, the workaround is to choose a font for the outliner that fully supports the script you are using. To do this, go to the "'Appearance" pane of the preferences and set the Outliner Font. AppleGothic works well for many Eastern scripts, including the Korean example given above.
We still hope to fix this bug in the future so that the workaround is not necessary, but we have yet to find a satisfactory solution.