If you are experiencing a crash with the iOS version of Scrivener, sending in your crash reports in conjunction with detailed instructions on how to trigger the crash can sometimes help us narrow down the source of the problem. The following instructions will help you access crash logs on your device:

Many of the problems that can arise when using Mac software can be solved by resetting the preferences for the program. This is because the Mac's preference writer can occasionally malfunction, causing the preference file to become corrupt. This can lead to general instability or even an inability to launch the software at all. Resetting preferences is considered a sensible "first step" whenever you run into issues, along with rebooting your computer to create a clean working environment.

Projects crash on load after applying 1.2.2 update

[10.12] Crash when zooming a PDF using the trackpad

[macOS 10.13 or older] MultiMarkdown may throw an error or crash

If you are experiencing a crash with iOS, please send us a crash report.

Keep live projects on an external drive. The exception to this is if you plan to compress the project into a ZIP file before placing it in on the drive, transfer it from the drive to your computer whenever you want to work on it, and unzip it once you've done so. This is a bit of a pain, so if you're only using the external drive because you're worried about your hard drive crashing (and taking your work with it), you're probably better off storing your backups on the external drive instead.