OSX: Getting Past "Internal eSellerate Error" with Offline Activation

If you are having difficulties registering and activating Scrivener for Mac, the following directions will walk you through the process of offline activation, which will work around certain server errors encountered when trying to activate from behind a firewall or proxy setup. Before going through these steps, ensure that you are running Scrivener 2.2 or later by viewing Help > About Scrivener. If you are on an earlier version of 2.x, please first run Scrivener > Check for Updates.

If necessary, select Scrivener > Registration… to enter your license information from the receipt e-mailed to you when you purchased Scrivener. You can also choose "Enter Licence" from the trial window. If you have already successfully validated your name and number, launching Scrivener will take you directly to the activation notice, in which case you can skip these first two steps.


When you select "Registration…" or "Enter Licence", you will be presented with a window to enter your Serial Number Name and Serial Number. The best method to enter these is to copy them directly from your receipt and paste into the text fields, ensuring there is no extra white space. Then click "Register" to validate your user name and number.

Serial Number

When you click "OK", a message will appear explaining that eSellerate (our reputable third-party seller) needs to activate. Activation requires an internet connection, but if you attempt to activate without an internet connection you will have the option of offline activation. At this point, disconnect your computer from the internet. Once you have done so, click "OK".

Activation Required

Because there is no Internet connection for the activation to use, a new window will pop up offering options for offline activation.

Offline Activation

Reconnect your computer to the internet. Leaving "Activate using a web browser on this computer" selected, click "Next". You will be presented with a link to generate an activation key from the product activation web site.

Web Browser

Click this link to open the web page in your default internet browser. The Installation ID should already be filled in for you.

Open web page

Click "Submit" to generate an activation key, which will appear at the bottom of the page:

Generate Key

Select the code in the text box and copy it. You can choose to send the code to your email as well if you like. Then switch back to the Scrivener activation window, which should present you with the manual product activation panel.

Paste Key

Click into the first box and then paste the copied code and choose "Activate".


After a successful activation, you'll again have the opportunity of saving your installation ID and activation key if you wish. Click "Done" to complete the activation.