Should I buy from your web store or from the Mac App Store?

We do our best to ensure that our apps are the same whether you buy directly from our own web store or from the Mac App Store. In general, you should therefore choose which is the most convenient for you. However, there are a few factors that you may wish to consider when choosing where to buy our software.

  • When you from the Mac App Store, you do not receive a serial number. Instead, if you ever need to reinstall Scrivener or Scapple, or install on another machine, you go to the "Purchases" area of the Mac App Store and download from there.
  • When you buy from our store, we send you a serial number which you can use to unlock the 30-day trial that is available for download from our site and turn it into the full version. You can use this serial number on each of the machines you install the app on. (If you lose the serial number, you can retrieve it from our site or you can email us to look it up for you.)
  • Only the Mac App Store version of Scapple has iCloud syncing, because iCloud syncing is limited to App Store apps.
  • Apple imposes certain security limitations on apps sold through the Mac App Store, which can restrict a few features. This means that we cannot always guarantee that all features will be available in the App Store version (although we strive to keep things the same). For instance:
    • Security limitations mean that the App Store version cannot run external libraries or command-line tools. This means that the App Store version of Scrivener cannot be used with Pandoc and that its MultiMarkdown features are limited to the version of MultiMarkdown that is built into Scrivener (Scrivener from our store will use the latest version installed on your machine).
    • These same limitations mean that you have to be careful where you install KindleGen if you want to use Scrivener to generate ebooks using the Mac App Store version.
    • App Store sandboxing restrictions mean that it can be more difficult to use Scrivener to link to or access external bookmarks and documents. We provide an "Authorise Folder Access" feature in the "Scrivener" menu so that you can grant Scrivener access to files you would like it to be able to open. This just takes a little extra setup.
    • The minor limitations above notwithstanding, the vast majority of users will not notice any difference between versions.
  • For full transparency, our web store vendors take around 5% of each sale whereas Apple takes 30-40%. So we make more through our web store sales, but this does not affect the advice we give--you should buy from whichever store you feel most comfortable with. We treat all customers the same, and you receive exactly the same support wherever you buy--we appreciate all users of our software.