eSellerate Errors (Read First)


If upon installing or attempting to activate Scrivener you encounter an error, it is usually owing to a minor permissions error and should be easy enough to fix. First, try the following:

In the Finder:

  1. Use the Go ▸ Go to Folder... menu command and paste in the following path: ~/Library/Application Support, then click the Go button.
  2. If you find a folder called "MindVision", move it to the Trash.
  3. Try launching Scrivener again.

If that does not work, repeat the above, and then after removing the folder from there, use the "Go" command again to visit the following path: /Library/Application Support. You will require your administration password to remove any "MindVision" folder found there.


If you have just updated from an older version of Scrivener, and have received a "-2003" error, please visit this page for a likely solution.

Further Help

If you still see the error, please try going through the steps on this page: ESellerate Install Failed.

If you still have problems after following the detailed instructions there, contact us at