eSellerate Errors (Read First)
If upon installing or attempting to activate Scrivener you encounter an error, it is usually owing to a minor permissions error and should be easy enough to fix. First, try the following:
In the Finder:
- Use the Go ▸ Go to Folder... menu command and paste in the following path:
~/Library/Application Support, then click the Go button.
- If you find a folder called "MindVision", move it to the Trash.
- Try launching Scrivener again.
If that does not work, repeat the above, and then after removing the folder from there, use the "Go" command again to visit the following path:
/Library/Application Support. You will require your administration password to remove any "MindVision" folder found there.
If you have just updated from an older version of Scrivener, and have received a "-2003" error, please visit this page for a likely solution.
If you still see the error, please try going through the steps on this page: ESellerate Install Failed.
If you still have problems after following the detailed instructions there, contact us at firstname.lastname@example.org.